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GLOBAL BEST PRACTICE
Harmonising service delivery across the world
Bringing together disparate, disconnected and highly variable capability for ITSM
Global Best Practice: Projects
DELIVERING CUSTOMER FIRST EXPERIENCE
Driving ITSM practice into world-class performance
EDIS Insights worked with our client to understand the footprint of IT service delivery it had in place around the world. We then designed a contemporary service solution encompassing people/capability, new processes based on ITIL and new technology using SaaS delivered ITSM tools and other cloud technology.
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Results have been astounding with zero dissatisfied customers from exit surveys on logged tickets in 10 of 12 months across 2022.
Global Best Practice: Text
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